goods not arrived

jjmjj_g6zjvwr
Community Member

on ‎05-04-2021 04:03 PM

I have just managed to reactivate my Ebay account but unfortunately when I last made a purchase on Ebay I used the casual once only option and have no way to follow up goods which have not arrived. Purchase was on 22nd January this year.

How can I chase this up?

Any advice appreciated.

Jock

katistrophik
Community Member

on ‎05-04-2021 04:11 PM

If you paid using Paypal youcan find the payment and that should show the Item Number.

You can try use eBay dispute process - link below, but you may have left it too late

 

https://www.ebay.com.au/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=12&pos=1&...

twyngwyn
Community Member

on ‎05-04-2021 04:59 PM

If you have left it too late to lodge dispute via ebay, you can lodge one through PayPal (you have 180 days there to do so)