Well - not exactly Springy. lol

The funny thing is, the item I bought was on sale this week cheaper through an official store at eBay.

Right now, I have a lot of hope and confidence that I will get a refund because of what eBay told me, but who knows. Even with direct aupost evidence they still sided with the seller. At the moment it is being appealed, as  well as a return opened? I didn't do that myself though, that was an ebay support employee.

At this current moment, my biggest worry now is my mum's health.

She says her heart hurts, she could barely walk home today because of all this.

Springyzone, you used to be able to change an item not received dispute to not as described, but I don't know if you still can. I've never had to do it, so I don't know for sure if it's still an option.

molly, look after your mum first. The money can be refunded via chargeback even if the eBay appeal (for whatever reason) fails.

If you’re ever faced with an issue like this in future, you must follow the protocol that matches eBay’s automatic bot-driven dispute process, not what you thought described the situation. If you read the MBG Help information, it’s clear that if a seller can prove postage status as “delivered” by providing the tracking number which shows that delivery is confirmed, the buyer is going to lose the dispute.

What a buyer must do is to open a SNAD/INAD dispute, and choose the appropriate option:

Why are you returning this item?

I really don't understand the mixed messages being given here.

Countess - ' the right choice ' - open a ' received the wrong item ' - so the seller sends a return label - what has the buyer to return - zilch - it was never received.

The dispute has closed - the only avenue is an appeal - which should contain all ' proof ' - the item was delivered - but not to the correct given address - and possibly not even the same sale  - AP proof.

Scammers could have a field day if - delivered - was the end of it.

They sometimes get away with it - due to buyers not appealing and supplying the necessary proof.

Apart from all the correspondence between seller & buyer - $3000 is worth adding a police report - as long as the ' sale ' occurred in Aus.

This is why there is an appeals process - there are ' extraordinary ' circumstances - and appeals from my experience are not - bot driven - they have to be individually processed.

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@domino-710 wrote:

 

This is why there is an appeals process - there are ' extraordinary ' circumstances - and appeals from my experience are not - bot driven - they have to be individually processed.

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Exactly. I never had to do it, so I cannot say it is my experience, but that's what has been said here many times.

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@*sons_and_daughters* wrote:

Springyzone, you used to be able to change an item not received dispute to not as described, but I don't know if you still can. I've never had to do it, so I don't know for sure if it's still an option.

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Thanks, S&D.

I was pretty sure I had read it was possible but that was years ago and I know ebay terms & conditions change all the time, so like you, I don't know if it is still an option.

The one bright spot in this is an ebay employee opened an appeal against the original decision so hopefully once humans look at it, molly might win.

$3000 is a lot of money though so my worry is ebay will be reluctant to pay unless they can get the money out of the seller's account.

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@domino-710 wrote:

 

 

 - what has the buyer to return - zilch - 

 

dom... I agree with most of what you say.

However  the buyer could return an empty envelope.

I doubt this seller would issue a label.

 

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