If the first hammer fails GP, just go to the bigger one - all the way to a sledgehammer if needs be. 😎

I was thinking one of those that attaches to a digger.

Betterer than a sledgehammer

It's only bad news if you signed the document.

Don't.

You didn't receive anything - nothing was delivered to your address.

Leave it up to your bank - hopefully you have given them all the AP proof.

Do not sign - simple. The email from AusPost clearly states that the item "could not have been addressed to your address", so I am at a loss as to why an eBay CS representative would ask you to sign that you received something. Did they see the screenshot that you shared with us?

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@mollysa2016 wrote:

Good and bad news.

 

The bank is on my side, and eBay has 30 days to dispute the chargeback.

 

The bad news, someone from eBay tried to trap me into signing a legal document that I have received something, wether that be a box, or a different item etc. And they will not continue my eBay case if I do not sign it.

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I would have explained to that moron - it is illegal to lie on a legal document.

I would also be informing the bank that the eBay 'clown' has instructed they want you to lie on a legal document

https://p.ebaystatic.com/aw/pics/au/resolutions/MBG_empty_box.pdf

Here is the document if anyone is interested.

I have also attached the emails with the eBay person telling me to lie on a legal document.

I would seriously be contacting one of the news outlets, especially with Ebay asking you to lie on a Stat Dec and say that you received the "wrong thing", when in fact you received nothing at all.