Being charged postage on eBay plus items

jrog2620
Community Member

‎20-11-2022 08:44 PM - edited ‎20-11-2022 08:46 PM

I am in an included metro postcode and trying to buy this.

The eBay plus users I am attempting to buy from are all including postage from $8-15 for postage.

There is no option to chose a $0 option.

This is happening in the app and website.

Has there been a change in policy that I am not aware of?

My membership was recently renewed with a $4.99 offer.

Thank you.

eol-products
Community Member

on ‎20-11-2022 08:54 PM

Listing does not show postage information but if you add to a shopping cart shows free postage.

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janeababe
Community Member
In response to eol-products

on ‎20-11-2022 09:59 PM

@eol-products wrote:

Listing does not show postage information but if you add to a shopping cart shows free postage.

The listing clearly states FREE POSTAGE.

 

But I agree, that you must first add to cart, then  go from there. 

D597B42F-6110-4649-A5C4-39F02D957F8B.jpeg3731C476-7FFC-4E11-A318-8095CEAA206D.jpeg

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jrog2620
Community Member
In response to janeababe

on ‎21-11-2022 08:59 PM

Whatever the issue was, it's fixed now.  Attached is a screenshot with shipping charge in my cart yesterday. Now, however, the free express shipping is showing correctly. Screenshot_20221120_195449_Chrome.jpg vs this evening

Screenshot_20221121_202514_Chrome.jpg

It looks as though my eBay plus membership wasn't registering, based on the fact that the badge is on the second shot but not the first. Which is a bit odd because I checked that my membership had been renewed last night when I encountered the problem.

 

Thank you for replying!

View solution in original post

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janeababe
Community Member
In response to jrog2620

on ‎21-11-2022 09:27 PM

I don’t understand…..

the link you posted is of the item I posted in the screenshot.  A pack of 3 drink bottles for $45.85 with free postage.

 

How is it, that your screenshots has the item at $39.99 but one with $15.00 postage? 

I don’t think this has anything to do with eBay plus.  

 

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Be Kind To Nurses....
They Stop The Doctors From Killing You.
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springyzone
Community Member

on ‎22-11-2022 08:13 AM

jrog must not have given us the correct link.

 

Luckily, it looks as if any glitch has been resolved.

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