@earthdreamer wrote:
You are probably right, but I’ve had items arrive 2 months late, so it’s not outside the bounds of possibility , albeit close to it in this case.
I don't think this is about a 'late' item as such. The seller said in a message to genie that they are overseas and cannot post it till they get home, which is on 18 May.
So it is not on its way.
It's a mystery to me why the seller has not just refunded genie but perhaps they don't know how to do it or don't understand how ebay works. It's also a mystery why ebay won't allow genie to open a claim, but I think he needs to persist.
If necessary, he needs to go to the help pages and get onto ebay chat or request a call back, which I have been told is now available. But at the very least, go into chat and ask the ebay rep to look at the messages. Persist with the claim-that there is no item received and no item sent. And no tracking number.
PS As it is now 2 May, genie should by rights be clear to open a claim, you would hope.
