....but, if they have provided you with confirmation of loss, then surely that is their responsibility to compensate??

One would suppose so - but perhaps it depends on their T&C's.

Twyngwyn, I would be interested to know who is actually responsible given it has been deemed lost. For those sellers questioning why I didn’t go direct to EBay within the MGP I can now confirm after going through all the emails that the seller confirmed with me that they had made a claim with DHL and my refund would be processed. Any reasonable person might think that this would be enough.  I’m still waiting and eBay are not willing to intervene.  Thank you

Good luck with waiting for a refund - good grief.

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@markthomson35 wrote:

Twyngwyn, I would be interested to know who is actually responsible given it has been deemed lost. For those sellers questioning why I didn’t go direct to EBay within the MGP I can now confirm after going through all the emails that the seller confirmed with me that they had made a claim with DHL and my refund would be processed. Any reasonable person might think that this would be enough.  I’m still waiting and eBay are not willing to intervene.  Thank you

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And there you go,  you trusted the overseas seller, to process a thingy with DHL and provide you a refund,  and now are blaming Ebay because you came outside the MBG period.

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@markthomson35 wrote: For those sellers questioning why I didn’t go direct to EBay

Many (including me) of those replying to you are only BUYERS.

 

At 72 & with poor eye sight I have no trouble seeing the eBay Money Back Guarantee on a listing.

Perhaps it might be time to try your bank & open a chargeback in order to receive a refund.

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the seller confirmed with me that they had made a claim with DHL and my refund would be processed

that would also be the case in Australia.....I once (as a buyer) supposedly had a parcel delivered....no, I was home that day, and definitely did not. I contacted the seller (who was not helpful) so I contacted A.P. who told me that it is the seller's responsibility to make the claim. As an added precaution, I also lodged a claim at my end.....this went on for weeks and ultimately PayPal refunded me (the buyer) and debited the seller's account. 

Seller was furious, so Paypal refunded her as well.

So, how did you pay?

 Is it not enough to expect a refund when your seller tells you that you will get one. All I am asking is that eBay now steps in to resolve. 

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@markthomson35 wrote:

Oh sugar249, you’re not very sweet. Is it not enough to expect a refund when your seller tells you that you will get one. All I am asking is that eBay now steps in to resolve. Hardly asking for blood. 

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The seller has told you - they will refund - quite honestly - that's an old one.

When the EDD has passed - you ask eBay to step in - which they will if an item has not been seen to be delivered - or not as described.

Hardly hard.