Cancel an Order

allanzshop
Community Member

on ‎06-09-2024 06:59 AM

 I find it remarkable that the seller could have posted the item 5 minutes after I cancelled the order.

 

After being both a seller and buyer for over 20 years with eBay this sort of customer service is why I will move to Amazon for all my future online purchases .

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allanzshop
Community Member

on ‎06-09-2024 07:02 AM

Further  information I have found both eBay and PayPal are now completely void of any customer service.

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sandypebbles
Community Member

‎06-09-2024 08:42 AM - edited ‎06-09-2024 08:46 AM

So long

 

If you have been using eBay as a buyer and a seller, you would know how the basics work

 

eBay makes an item as 'posted' as soon as a label is generated

 

You have no way of knowing if the seller was online and generated a label as soon as they saw it sold

 

The buyer cannot cancel, only the seller and they are not obligated to do so

 

Better still, don't buy something if you are going to try to cancel after 5 minutes, wasting the seller's time and possibly costing them a genuine sale

 

eBay are not going to notice if you leave or not due to having one issue, totally of your own making 

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allanzshop
Community Member
In response to sandypebbles

on ‎06-09-2024 08:58 AM

Actually it was ordered by error and the seller was contacted immediately by email.
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domino-710
Community Member

on ‎06-09-2024 09:01 AM

How did you manage to cancel the order - when only the seller is able - but isn't obligated to do so.  ??

allanzshop
Community Member
In response to domino-710

on ‎06-09-2024 10:33 AM

well it wasn't that difficult I simply clicked the "Cancel Order" button. It was orderd by error and cancelled with 5 minutes . The seller was also contacted immediately. Now a couple of days later the item has been sent.
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domino-710
Community Member
In response to twyngwyn

on ‎06-09-2024 11:53 AM

Even this is still saying it's a cancel request - and must be accepted by the seller. ?

allanzshop
Community Member

on ‎06-09-2024 12:08 PM

That's correct, and that is my complaint, the seller was informed that it was an error immediately and still they refused to cancel the order.  

As a seller it was always my custom to offer customer service, that (Customer Service) unfortunately seems to be a thing of the past which comon to all aspects of service these days and not just eBay.

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domino-710
Community Member
In response to allanzshop

on ‎06-09-2024 12:57 PM

So was that an aoplogy for saying you cancelled the order within 5 minutes - but didn't realise it was at the seller's discretion. ??