@id43564 wrote:
Dear Contessa (I've always wanted to be able to write that!),
Not sure if I should be concerned, but if the seller appeals:
A) Do I have to wait for the result of that appeal before getting a refund.
B) If he wins, and he has had the item returned, does that mean I may lose my money and not have the item and be forced to be pay the return postage which chat said would be at his cost? Not sure I can rely on anything I have been told. Ebay keep moving the goal posts
I get the feeling I am being run here; he knows all the tricks and I could end up with nothing.....guarantee or no guarantee.
Your refund should be issued irrespective of an appeal. I do have to say should. But generally speaking, if eBay later find merit in the seller’s appeal, they (eBay) would wear the cost of the refund.
In light of the seller’s clear pattern of bad behaviour, the seller would be doing a Sisyphus to induce eBay to find in their favour on the strict grounds of not having sent the item until past the EDD.
My main concern would be the type of dispute - but as this was chosen by the CS rep, and you have a copy of the chat, hopefully you’ll not be out of pocket.
