Product return

kakeremi
Community Member

on ‎08-04-2026 07:10 PM

Hi guys basically I bought something which came not as described and I got a FedEx return label but yesterday when I went to FedEx they said they can't process returns and it was due yesterday and also ebay support isn't helpful with this matter so I don't know what to do at this stage.

 

Thanks

0 Helpful

twyngwyn
Community Member

on ‎08-04-2026 07:58 PM

What is the item number?

0 Helpful

kakeremi
Community Member
In response to twyngwyn

on ‎08-04-2026 08:22 PM - last edited on ‎09-04-2026 09:53 AM by Moderator

the item number is 317721997911

0 Helpful

twyngwyn
Community Member

on ‎08-04-2026 08:35 PM

Why is it INAD?

*casey*
Community Member

‎08-04-2026 08:48 PM - edited ‎08-04-2026 08:50 PM

Why on earth would you purchase from a seller with such bad feedback ?

 

Have you  opened a return request > Item Not as Described under eBay's Money Back Guarantee

 

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

 

Did the seller send you a return  label  that can't be used ?

 

Do you see any option in  the return case  to ask eBay to step in ?

 

Why won't eBay support help you  ?

 

In working hours ASAP, and  using  my previous link, click on Contact Us at the bottom of the page and you'll see the automated assistant on the right hand side of the page

 

Ask to speak to a supervisor.  You'll need to do this quickly

 

 

 

 

kakeremi
Community Member
In response to twyngwyn

on ‎08-04-2026 09:05 PM

basically they showed a really clean item but it came all chipped and dented and scratched then they claim it to be "b grade" and are saying it's fine to use completely ignoring what I said

0 Helpful

kakeremi
Community Member
In response to *casey*

on ‎08-04-2026 09:07 PM

They had like 98-99% feedback so i thought it would be fine also i opened a return request and they sent me a fedex label but when i went to fedex they said they can't process item returns for some reason and ebay support keeps giving me agents then the agents ghost me and I didn't see any option to ask ebay to step in

0 Helpful

twyngwyn
Community Member

on ‎08-04-2026 09:16 PM

Have you opened an INAD claim?

0 Helpful

*casey*
Community Member
In response to kakeremi

‎08-04-2026 09:44 PM - edited ‎08-04-2026 09:47 PM

"i opened a return request"

 

for an  'item not as described ' under eBay's Money Back Guarantee ?

 

You only get one chance at a return request

 

You'll need to persist with an eBay agent / supervisor or they'll close the case

 

What do you mean they 'ghost' you  ?

 

You could also try contacting eBay through social media :

 

https://www.instagram.com/ebayforsellers/

 

You only have 30 days after delivery for a claim with Paypal too if an eBay claim isn't successful

 

A bank chargeback would be a last resort

 

*casey*
Community Member

‎08-04-2026 11:48 PM - edited ‎08-04-2026 11:53 PM

Attention   kh_safal   -  Moderator

 

In regard to #3  which has been edited  by you  -   Please advise if the rules have changed from:

 

 

"Posting the 12 - digit item number is a standard and permitted way to discuss ....   etc      

 

Identifying Listings Safely

 

You cannot name or directly identify a seller on the boards but  you can post the item number.

 

Members can look up the number to see the listing and seller details"