What should I do?

bonnichi
Community Member

on ‎21-08-2012 01:47 PM

I have purchased a book and paid for it the same day, 4/8, and have waited in vain for it to arrive. Today I sent the seller an email asking what the status of the order was, trying not to sound pushy. I have just received a reply stating, "I have not sent it yet."


Just that. No explanation or mention of when he might send it. I am a bit taken aback, by this. I am concerned that if I leave it to drag on too longer I will just lose my money. Should I email back and ask just when he plans to send it, or is there a more appropriate response. I don't want to be unfair, but neither do I wish to lose my money. Any advice would be much appreciated.

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izabsmiling
Community Member

on ‎21-08-2012 01:53 PM

If you would like to know (which is fair enough that you do) I would send the seller a polite message asking them if they would please give you an idea of when he/she will be posting the item.

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freightcar2009
Community Member

on ‎21-08-2012 02:05 PM

 Did you pay by PP?


 


If so, you have 45 days to lodge a dispute.  Others will give you far larger details of what to do as I have never had this problem.


 


I wouldn't mind betting though you are dealing with a dropshipper, who sells things from another companies stock.


 


 For a book you are prolly getting it from Amazon, who may be out of stock. Chances are the seller can’t give you any more information as they don't know themselves.


 

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bonnichi
Community Member

on ‎21-08-2012 02:16 PM

Thanks for the replies. I followed the advice of the first respondent and have now received the reply that he misplaced the book and is looking for it. He says he will send it ASAP.  I think it is more likely it is a dropshipper as the description said it MAY have marks on it. Well, I did pay PP so I will keep an eye on the calendar from here on in.

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rumplebear1951
Community Member

on ‎21-08-2012 02:27 PM

I would be asking him why he has re-listed the book you bought IF it is supposedly unable to be found.

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bonnichi
Community Member

on ‎21-08-2012 02:35 PM

To the last poster: you are right. I hadn't noticed that. I don't know why he can't be honest about it. I think I will wait one more week and then do a dispute on it. Thanks for drawing my attention to this.

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davewil1964
Community Member

on ‎21-08-2012 02:49 PM

Unless he states his handling time as more than 2 weeks, I would be opening a dispute now.



If he doesn't have/can't find it, he should have refunded you already.



Buy from Aussie sellers who have stock.



'May have marks', the picture is illustrative', any mention of restocking fees, handling times over a week are all indicative that the seller doesn't hold the item.

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rjm6572
Community Member

on ‎21-08-2012 02:52 PM

To the last poster: you are right. I hadn't noticed that. I don't know why he can't be honest about it. I think I will wait one more week and then do a dispute on it. Thanks for drawing my attention to this



you have been waiting 17 days already.....i think thats long enough to wait

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janeababe
Community Member

on ‎21-08-2012 04:13 PM

Open your dispute now. What are you waiting for exactly?  Please dont let him muck you around any further.
I smell a rat!

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go-tazz
Community Member

on ‎21-08-2012 04:19 PM

They are of to a rough start,:O



Just over 100 listings and only three sold on the first run through and they only have one feedback.



They certainly can't afford any bad feedback,B-)

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