'include description' is covered over, help please

chezzy
Community Member

on ‎17-04-2013 02:00 PM

Hi there


For some reason I can not use 'include description' (top right of page) when searching. It is actually covered over by other graphics. I sometimes get a quick glimpse of it but I can not get to it. At first it was AdChoice ads covering it up (long narrow one top right) - the ads would change but the long narrow ad style would remain. I tried 'opting out' of AdChoice to no avail.


 


I contacted Live Help who confirmed 'include description' was working fine their end (!!!) and suggested I use a different browser. I only have the one Mozilla Firefox as I ran into problems when I previously had IE.


 


Hmm, so I found a thing called Adblock plus which has gotten rid of the ads but not the problem. Now other graphics ('Popular on ebay') have moved up the page. This time I can see 'include description' peeping out but I can't access it/click it.


 


Please help, it is a feature I like to use. Is there anything I can try to move/remove those interfering graphics or change the layout of my page so I can access the feature?


 


Thankyou

0 Helpful

punch*drunk
Community Member

on ‎17-04-2013 03:17 PM

Have you tried clearing cookies and cache, and perhaps running a spyware program?

photo screen-1-1-1-1.jpg
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kopenhagen5
Community Member

on ‎17-04-2013 03:40 PM

It may not work but worth a try. Hold control and press minus once or twice. This reduces the page size. And plus to increase.

image host
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chezzy
Community Member

on ‎17-04-2013 04:08 PM

Thanks, have done all the above but unfortunately no go

0 Helpful

phorum_junkie*
Community Member

on ‎17-04-2013 04:46 PM

Try using Google Chrome, I usually have all three browsers open at once so if one spits the dummy I can spit it right back and change to another one;-)

____________________________________________________
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chezzy
Community Member

on ‎17-04-2013 05:22 PM

I have installed Google Chrome and the Adblock with that too but I still have the problem, frustrating. Looks like I am not meant to browse and buy 😉

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putney32
Community Member

on ‎17-04-2013 05:53 PM

just use the Advance Search link, and the Title & Description option is 1/2way down the page

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chezzy
Community Member

on ‎17-04-2013 07:49 PM

I know Putney, but that is the long way of doing things, am trying to figure out how to get things back to normal. This problem seemed to start today.

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zenremix777
Community Member

on ‎17-04-2013 10:38 PM

Try adjusting the sceen size, e.g. clicking on the edges of the window and dragging wider/smaller, etc. Try dragging it wider and then giving it a refresh or close/open and see if it helps at all.

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chezzy
Community Member

on ‎18-04-2013 06:26 AM

It is still doing it this morning no matter what I try, will try to include a sample picture of what I am seeing


Preview file
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