Hey fixnwear,

That’s very kind of you. We prefer to chat to the Area Manager who will in turn speak to the staff in question if that’s OK?

You can send it through to us here https://contactus.auspost.com.au/ , you don’t even need to retype the issue, feel free to cut and paste your posts from here. We’ll then have someone get back to you in 24hrs and we’ll contact the Area Manager.

We appreciate your offer of assistance.

Please let me know

-Rory K
Australia Post Team Member