Re: Seller rage ?

tetibird · ‎20-10-2016

I usually get annoyed when sellers don't read a message & questions carefully & I have to send more messages (feeling like a nag) to get the answers I need

Tonight took the cake

I have been researching bromeliads & want to make a bulk purchase. All the sellers have different postage rates & of course you want to know what you're up for for additional plants. Some make it wonderfly clear in their listing. One I contacted didn't.

After 2 polite questions about the cost of postage for additional bromeliads, I got an somewhat abusive response accusing me of not reading the listing (which only states to "check with us for combined postage rates"!) & ranted on. I guess that I really should have run for my life & just ignored her. But... I simply responded that all I was asking for was the postage cost per extra plant & gave as an example that some dealers had an all inclusive postage while others charged $ to $3 per plant ,& all I needed was clarification. I was very polite.

This is what I got (what did I do? 😦):

something I dont do especially since ebay went mad! I have also blocked you from buying because I dont sit here waiting to get abused by troublesome buyers waiting to get their nose out of joint and leaving a negative over some other sellers rates, we charge only what it costs as is and dont subsidise post not when a parcel starts at $10.50 by express mail which many customers appreciate so if they want to lower there profit by posting for $8.00 that their choice entirily so please do go to another seller for your plants!

I was only asking about additional postage, not the original cost,& know that you can fit a few bromeliad pups in a parcel without actual additional cost. I wasn't abusive & have been "abused" by her twice.

So you can guess I'm devistated about being blocked, have dodged a bullet there. But really, how do some sellers expect to sell without good customer service.

I went on to spend $100 with another, very helpful seller & spent $30 dollars on postage.😄 Rant over.

davewil1964 · ‎20-10-2016

So your question to the board is?

samjess54 · ‎20-10-2016

@davewil1964 wrote:
So your question to the board is?

Isn't this a "Discussion Board"?. Does one have to have a "question"?

amalan11 · ‎20-10-2016

Pity you can't say who, im fond of bromiliads and would hate to deal with such a seller. Most gardening sellers seem quite lovely iv only had one guy who was very rude so you have been unlucky...hope you enjoy your plants

davewil1964 · ‎20-10-2016

Okay. What is needing to be discussed?

ineke713 · ‎20-10-2016

What's needing to be discussed, or at least acknowledged is the O P' s being abused and blocked by a seller for asking a simple question.

It sure feels to me that now Dave is being a bum as well

springyzone · ‎20-10-2016

So like a man!

I enjoyed the post, nothing like a bit of a gossip.

Seriously though, it sounds as if the seller took your questions the wrong way and thought you were trying out for a better postage rate.

It's a classic case of where limiting their reply to just a factual answer would have been in their best interests.

Plus blocking. There are cases where I can see that blocking a real trouble maker or serial non payer is the way to go, but other than that I think it is counter productive.

If nothing else, the thread is a good lesson about what not to do as a seller.

samjess54 · ‎21-10-2016

@davewil1964 wrote:
Okay. What is needing to be discussed?

My take on it was that the OP felt a need to debrief on or discuss the poor response she\he felt they had received from a seller and was perhaps inviting others to comment or discuss.

Rereading the O/post they did actually ask a question, albiet rhetorical ("This is what I got (what did I do? 😦)" to open a discussion thread

I enjoyed reading it - always like 'people' stories and what they do and say - but felt no need to contribute to the thread myself. You have read it and seemingly thought it 'failed' as a post because no question asked - but did feel a need to respond rather than dismissing it as of no interest. That was interesting to me too.

And to the OP; - that seller really seems to have some issues....at least on the day they responded to you....."good customer service" a foreign concept methinks.

shepherdsrule · ‎21-10-2016

@davewil1964 wrote:
Okay. What is needing to be discussed?

Oh, for "Pete's" sake

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Make it worth the trip.
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thecatspjs · ‎21-10-2016

As in life OP, there are a few people in eBay land that can't help but be horrible and rude to others.