Is Ebay Customer Service Computer Generated answer ?

carloz3
Community Member

on ‎07-01-2017 04:30 PM

Hi I made a purchase before Christmas and the item arrived DOA and could not get into an amicable outcome with the seller. I made my case quite clear to Ebay customer help and thus far I just keep getting the same response which appears computer generated. I have covered a number of points to state my case over and over again and none of them have been answered. I just keep getting the same responses which does not satisfy any of my questions nor my concerns. Today I have received three separate one's. Once again I have highlighted my concerns and imagine Customer Help will give me the same tiresome help. Fair Go. 

0 Helpful

Anonymous
Not applicable

‎07-01-2017 04:31 PM - edited ‎07-01-2017 04:32 PM

Have you tried requesting a call back or asking to speak to a supervisor? 

 

On the phone, I mean

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padi*0409
Community Member

on ‎07-01-2017 04:37 PM

You're wasting your time with emails, you'll invariably get cut and paste answers that way.

 

Use the link below and, as enigma said, get a call back and ask for a supervisor if the first CS rep can't help you.

 

http://ocsnext.ebay.com.au/ocs/cusr?query=1485

 

 

______________________________________________________

"Start me up I'll never stop......"
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lyndal1838
Honored Contributor

on ‎07-01-2017 04:50 PM

Do you really need to contact Customer Service?

 

If the item is Not As Described and the seller is not helpful you should just open a dispute in paypal, escalate it as soon as the system will allow and get a refund.

davewil1964
Community Member
In response to lyndal1838

on ‎07-01-2017 05:04 PM

I'd open the dispute through eBay, if possible.

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