@cq_tech wrote:If you want to find out exactly what DSRs you've received from a buyer, you first need to find 10 previous feedbacks where you have received 5 stars for each category. You do this by going to your Seller Dashboard and running Detailed seller ratings reports (in the left column) in the "Item Numbers" mode, and creating reports by entering 10 item numbers at a time until you find 10 numbers where you have received 5 stars for all of them. This is very time consuming and can take quite a while before you find 10 numbers which have had all 4 categories marked with 5 stars (some buyers don't score DSRs at all).
When you do, save them to a separate file because from now on you'll use these particular numbers to check individual new item numbers from buyers, one at a time. To see what a buyer has given you, create a new report using 9 of the known perfect numbers, and the new number, and when the report is created, check the average DSRs. If your new buyer has given you all 5s then the average will be 5 for the entire 10 numbers.
However, if he's marked you down in any categories, the average will be less than 5, so you then open the results and you will immediately see exactly which score you've been given for each specific category. The only proviso is that you wait until about 24 hours after feedback has been left to give the system time to catch up, or the number may not yet be in the system.
Don't forget that you have to run one report for each new item number you receive, otherwise the results may be skewed, especially if more than one item has been scored at less than 5 in one or more categories. Also, it can sometimes take several minutes for a report to be created, so you need to be patient.
Excellent info! I realized after my post, that all the steps I highlighted will only show which items had defects.
