Re: Primary Postal Address

coalitionbrands · ‎07-04-2015

I've had a number of transactions over the past couple of weeks where the buyer has sent a message saying they are unable to pay and have received a note from eBay saying the 'seller won't send the item to your primary postal address'.

All of our listings are available Australia wide. I contacted eBay and they could see nothing wrong with the checkout process or postage policy on our listings.

Has anyone else has this problem and found a solution?

go-tazz · ‎07-04-2015

One of the ways that happens is if you send by courier and they only have a Post Office box,(a courier

can't deliver to a PO box).

Others are probably courier related as well,eg: outside a "zone",not accessible via courier,etc.

coalitionbrands · ‎08-04-2015

Thanks for your reply, we send all our packages by Aus Post and this particular address is not a PO Box. A mystery.

jensmanchester-australia · ‎08-04-2015

It is glitch which pops up every so often for some reason. Often it happens when the last item on a multiple quantity listing sells.

If you send them the invoice that usually corrects the problem.

coalitionbrands · ‎08-04-2015

Thanks, will send an invoice if it happens again.

on2youliberty · ‎18-06-2016

Im trying to pay for items and 2 out of 3 have had this not able to ship to primaryaddress changed to my work address still get the error. They are even in nsw as am i.

jensmanchester-australia · ‎18-06-2016

Contact the seller and ask them if they can send you an invoice as you are having trouble paying - that will usually fix the problem

donnashuggy · ‎18-06-2016

It is not working for me Jen, had to cancel 2 sales in the last week because of this

jensmanchester-australia · ‎18-06-2016

Thats a buggar Donna. We have Instant Payment as that seems to eliminate this problem as we have never had a buyer say they have tried to buy but couldn't due to a problem with their address.

alamats · ‎23-08-2016

It happens when the customer is paying from a mobile phone and for some reason it can't ratify their address.
Perhaps it is something like the following which is not a verifiable address (though I am not sure on this part)

AB Facey
123 Madeup Lane

Westmeadows, Melbourne
Victoria, 3049

But for us it happens a lot and 100% of the time it is when the customer if paying via mobile phone. If the customer pays from their computer it works or if I send them a follow up invoice and ask them to specifically just pay the invoice, then that works.

I would suggest we have had this issue 50+ times this year.

It is very annoying and I wish ebay would resolve it.