Here is what I think on that count...

If your sales volume is cruising along at the rate that keeps you on a 3-monthly reporting cycle then your sales sag so you drop back onto a 12-monthly reporting cycle then suddenly you will see defects showing up from 12-moths ago.

Conversely if your sales pick up again then suddenly those older defects should disappear off the radar.

In our case tho we are maintaining the 3-monthly cycle.

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@twyngwyn wrote:
I too had zero defects for about a week....then one 'popped up' from late last year, so I don't know what their game is

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No matter how much we strive for perfection, it seems there is always one low star rating to ruin it !

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@clarry100 wrote:

Here is what I think on that count...

 

If your sales volume is cruising along at the rate that keeps you on a 3-monthly reporting cycle then your sales sag so you drop back onto a 12-monthly reporting cycle then suddenly you will see defects showing up from 12-moths ago.

 

Conversely if your sales pick up again then suddenly those older defects should disappear off the radar.

 

In our case tho we are maintaining the 3-monthly cycle.

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What you are saying makes sense, however, if you are maintaining a 3 monthly cycle (which I no longer am ) then it doesn't really explain your current situation

Edit  :  Sorry, were you referring to twyngwyn's situation ?  Sorry, my misunderstanding I think

Yes MB I was replying to twyngyn.

You are correct tho that in our case since we are maintaining a 3-monthly cycle what has happened to us makes no sense.

The only changes have been that our POS FB score has gone up (albeit small) in that same 24-hour period.

So on that basis alone the percentage should have dropped even if only by a small amount. Instead we are seeing a twofold increase.