That's a great outcome.

When I've tried to get a defect removed before, and also others on here, it's been more like pulling teeth.

Good onya!

I guess they saw the light. I have never had one removed until now. They didn't even bother responding to my email, the defect was just gone, I requested (not really demanded as I stated in my last post) that the case be closed as well. I would have liked to know what would have happened if the buyer didn't close the case though. I like to make a bad thing of a good situation lol.