Just to add a different twist ... apparently our local posties have now been issued with the scanners for tracking .... and three of them rocked up to our LPO today asking the staff there how to use them (ie yes they are given the tools but they are not told how to use them. Same is true with all the changes that have ocurred this month - staff training is woeful and lags behind the changes).

One wonders whether the management at Australia Post live in a parallel universe or something.

Recommended reading:  Terry Pratchett's "Going Postal".

Having said all that - I continue to be amazed and impressed at the overall performance of AP. Despite the best efforts of its management it still delivers a pretty good, reliable service.

Thank you DG for clarifying this. I didn't think that SOD covered insurance

My goodness do they make it up as they go along 😮

Australia Post own terms and conditions (section 73) outline compensation is for replacement value - nothing about cost value - this is a variable that can never be assumed to be lower than replacement value.

They are leaving themselves wide open for you to send in receipt for purchase of the garment when new.

When I have sought compensation for (signature required) parcels, I have only ever had to provide copy of ebay sale - and emailed in copy of order form.

They want "proof" though. I obviously don't have a receipt for the item when I had it new, so all I could provide them is the eBay sale.   They won't accept that though. They want COST price.

Isn't the value of an item is determined by how much someone is prepared to pay for it?  

Either way, if AP are going to quibble over a difference of $10 they're even more ridiculous than I thought!   

ah I have just found this after posting similar a few minutes ago. It is NOT looking good for me; as far as I am concerned, if a parcel is tracked to the sender's address, then it is out of my hands and up to the recipient to chase the item

, then it is out of my hands and up to the recipient to chase the item

I felt the same way, but upon AP admitting the item was lost, I refunded my buyer and took my "fight" with them on myself. I wanted to leave the buyer out of it if I could. AND AP wouldn't compensate them anyway, only the sender (if you're lucky).

Back to the other point: I have no idea how they want me to prove my original price and since they haven't even asked anything about what it's worth, if they keep giving me the run around, I'll send in a docket I have for a $70 handbag 😐

Like I said, it isn't about money, but they WILL give me back $5 just because they should ]:)

'I hope you get a reply - I haven't had a single one of my questions posed to AP answered, and I've asked via various mediums.'

Not by post, I hope! They never would have received it.