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@maranock wrote:

I make it a point never to answer that question no matter if the item was early or late.

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If you dont answer and tracking shows late delivery without lodgement scan they will get a defect if you dont counter it. All my new late delivery defects are carrier reported, non are buyer reported.

 

 

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@lane-ends wrote:

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@maranock wrote:

I make it a point never to answer that question no matter if the item was early or late.

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If you dont answer and tracking shows late delivery without lodgement scan they will get a defect if you dont counter it. All my new late delivery defects are carrier reported, non are buyer reported.

 

 

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Wow did not know that. So I have parcel that has been stuck in CHULLORA, NSW since 2nd Dec due to the train derailment in Perth and Aus post sucking. So even if the buyers does not click no to being late I am going to get a defect anyway well that just sucks. I have been working hard to try to keep the buyer happy but seems that will be a total waste of time as far as Ebay is concerned 

Thanks for the clarification Clarry.

 

Thank heavens most of my sold items are sent as parcels not letters, and I lodge them and get a receipt at the PO. I post same day if it is paid for by about 2pm, next day if not, I don't post at weekends, even on Saturdays (I give myself the time off!). So except for the few items I send as letters, I should be OK.

 

But as I know you and many others use large letters almost all the time, I can see why you would be worried. For those few items I send as letters, I may have to rethink it next year.

"Weekends are counted as normal days, you will see estimates of delivery between friday and monday"

Wow, that's really unfair.

Yes it will be even more important, with this new system, if you are using tracking to make sure you lodge over the counter and get that lodgement scan event inside your stated handling time. Then you are 100% protected from carrier delays such as the train derailment on the Nullarbor last week.

 

If you do not have this lodgement scan then you leave yourself open to carrier delays even if you really did mail it inside your handling time.

 

If you use the red street boxes for tracked parcels you better rethink that becasue you do not get a lodgement scan from there. Usually the first scan event is the delivery scan, or the initiated event which does not count.

 

Marking items as "posted" will not count as any proof they have been mailed either.