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 the scanning showed it arrived at the PO within the guesstimated time.  NO attempted delivery, WASN'T carded - simply marked awaiting collection !  I messaged the buyer to let her know and she then had to drive to whoop whoop to collect it.  Delivery was never attempted. 

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This is the issue, it is not classed as delivered by Australia post until picked up...hence the only guaranteed protection is scanned lodgement, Extending handling time will not save you from these situations.

Even if it is clearly shown that buyer took a week to pick up thats the same as you shipped it late right? And you need to be punished..you naughty, naughty seller