Re: Seems to be a Fee Rort

saarzi · ‎13-03-2016

Did they fix it?

Dont bother arguing with them, just send it to the ACCC (its a quick online form). Ive had similar issues with other companies, and it was fixed and credited within two weeks without me having to do anything.

Then you wont have to deal with it / keep calling them back and not getting anywhere.

And yes, Id do it even if it was only $1.50. If theyre doing that to 100,000 other people, thats seriously adding up and the ACCC needs to know.

5kazam · ‎13-03-2016

Clarry this one seems like the reverse of the auto re-lists which have been coming out of the 100/150 free when they shouldn't.

I would personally get a call-back from eBay regarding this. The CS reps on that 'help' line are usually able to sort things out - they do not read from the standard response pages. From what I read from other members here, email is pretty much a waste of time.

Once you point out that the listings you did should have come off the 100 free before they went anywhere near your 40 free for the month, I believe you will get a full credit for the 40x$1.50 charged for.

I always use the call-back option when I need to contact eBay - it's a lot quicker, and I've always received a positive (almost professional) handling of my query (usually re-lists coming off the promotional free). Just make sure you ask for a reference no. for your call.

clarry100 · ‎20-03-2016

Well after arguing back & forth via messages asking for credit for the remaining $4.50 and them continually insisting it was our fault here is what happened....

We got a subsequent email saying we are sorry that there has been a problem with the ebay App. It was showing that no fees would be charged but that fees were actually being charged to some sellers. We used the ebay App to do these re-lists.

So I wrote back again citing the email and that we did indeed use the App.

They then agreed to credit the $4.50 balance out of good will but still insisted that it was our fault we incurred the fees.

I even looked at the dates/times we did the listings and even sent them a screenshot of that to show that they should have all come off one or the other of our free listings or promos.

Geez! It was like pulling teeth but eventually got the credit we deserved.

shacklestore · ‎20-03-2016

Billing of extra fees has occurred to me on a number of occasions. And yes getting a refund takes perseverance...a few months sometimes.