I'm hoping for an unpaid item - as if it goes thru they can't leave feedback.

 

 

If I cancel I think they can leave feedback - which is what I don't want.

 

 

How is it that as a seller we do all the right things & end up in this situation, with a chance of having some sort of dispute or ugly comment left?

Thanks - much appreciated.

 

 

OK everybody - here is the reply from the buyer after I sent her the note about reporting accounts...

 

 

 

 

I would ring ebay again and report the buyer for using a second id to circumvent your buyer block. Often you get a customer service rep who is more helpful than others and undersatands that what this buyer has done is a serious breach of ebay policy. I would keep calling and asking to speak to a suoervisor until something is done.

Hi Phorum Junkie That's exactly what I did & the Ebay rep said that I couldn't prove that it was the same person & that they had opened a second acct to circumvent my block. We had quite a heated discussion, with me detailing all the "proof" I had, so the outcome was that they would escalate to Trust & Security - however due to privacy provisions I would never know the outcome. It's super hard to try to make them understand - her mantra was "give the buyer the benefit of the doubt" & my mantra was "no way am I giving her the opportunity to leave malicious feedback or make an untrue complaint about the item." Am now in a quandary as the buyer said just cancel (I was going to open an UPI dispute after 4 days), however she has now put in the paid by Bank Deposit symbol, so am just waiting to see if money actually goes in. Oh the joys of selling!!

---

@lynne8221 wrote:
 Am now in a quandary as the buyer said just cancel (I was going to open an UPI dispute after 4 days), however she has now put in the paid by Bank Deposit symbol, so am just waiting to see if money actually goes in. Oh the joys of selling!!

---

They probably think that can prevent a UPI. Did they go through eBay's checkout, or just mark as payment sent?

I was thinking the same thing as they will have the UPI on their first ID. Just marked as payment sent. Hoping it doesn't go in & then I'll still do the UPI on the second item. So much time & stress for no reason, other than bloody mindedness. Oh well, suppose after all this time selling I had to have some sort of horrible experience. Cheers everybody.

I wouldn't send anything, regardless of whether she pays or not - not unless you're happy to give away the item, the postage, and the fees. Even if you send it reg'd you could possibly still get a neg for your efforts.

Marking as paid by bank deposit from the buyer's end won't stop you opening a UPI. I've done it myself. Buyer went through checkout to get my bank details, marked it as paid their end, nothing showed my end so I opened a case after a week or so. I was going away so couldn't leave it any longer. Buyer got my contact details from ebay but they never once emailed about it so I didn't answer the phone. If they'd emailed I would have got them to double check the account numbers.

 

I don't know how to stop them bypassing the blocks by opening new IDs.  I had a buyer do it recently - she left bad feedback because she couldn't understand that 2 x 1/2 = 1, but it wasn't a neg.

Hi I have no intentions of sending & will definitely be opening a UPI. Judging from this person's previous actions I can guarantee that she has no intentions of paying & has used bank deposit because she thinks if its marked from her end as paid that I won't be able to do a UPI (which I've already done on her first ID.) For some reason she has decided to play these games & I have no idea why. When I opened the first UPI I explained why I was doing it this way & she said OK, but obviously it wasn't OK!! Live & learn from these experiences.

Buyer has now changed her address - to make Ebay think she is not the same person as first buyer??

 

Just keeps getting better & better - not!!