Re: buyer does not response

robianprint · ‎05-08-2016

a buy bought our personilsed wedding sticker. she is in USA

she completed payment and left message said" i want silver ink print my writing." then walk away

we did not have silver ink printing listed in our description and we send more then 4 messages to her.

It is been 6 days and still no responding.

What should i do with this trouble buyer?

kopenhagen5 · ‎05-08-2016

Leave it a few more days then I would refund with a note - Refunded as we had no response to our messages and we don't offer silver print.

Then put the buyer on your Blocked Bidders List.

robianprint · ‎05-08-2016

buyer has completed payment. She can do whatever she like on order feedback. We are panic if we get negtiave feedback.

springyzone · ‎05-08-2016

I wouldn't panic.

If she gives a neg, just reply to it along the lines of fully refunded-buyer wanted ink colour not in listing.

Most other buyers would not judge you harshly for that.