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@digital*ghost wrote:

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It does grate when a buyer opts to fib, as with me it's completely unnecessary and a little insulting, but I'll just process the cancellation and be done with it in most cases (I would be more inclined to go the UPI route instead if the buyer is exhibiting other problematic behaviours, as most people are just happy and relieved and won't do anything else after the transaction is cancelled). 

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To be honest there are a lot of good reasons for someone not wanting to proceed with a transaction, and really often they are private reasons and non of my business. 

It is human nature to try to present a good reason, so they make up a white lie, we all do it in everyday life rather telling everyone our life stories or wanting to sound rude..

So I dont care what the reasons are and having an easy change of mind return negates buyers thinking up "problems" which could then prompt them to use the faulty return excuse rather than "it makes my bum look big" reason.

Some transactions will inconvenience you, and cause even a loss, but that is all swings and roundabouts in the big picture. Keep things simple otherwise you only compound time and effort wasted. Cancel relist and forget about it

Often I have these easy cancellation buyers come back, they wont if you go the UPI. Immediate payment positively discourages combined purchases, and if they do it comes as seperate payments which complicates combined shipping. Its mainly used for multiple quantity listings so that stock is not left on hold unpaid for.

The vast majority of buyers pay straight away now, compared to the old days of bank deposit or even worse, money orders.  In those "good old days' You would be waiting ages for payments to clear adding delays and increasing the odds of them ultimately falling through