I had a buyer initiate SNAD case a month after receiving item  ,So as the good sell iam i accepted the return so a month goes by no return and buyer does not upload tracking . I think opening a case is the right thing to do WRONG buyer is never wrong even for not returning? So now i have to buy and print label to non-responsive buyer which he does not use up side hes does not get refund down side i have a case closed against me ! So i call up and complain and have the operators says he will remove the case 48hours later case is still in the dash board so i use the appeals system that set up .The next day defect is removed or so i thought ! The operator on the phone did remove the defect but didn’t show until three days later then the appeal i lodged reinstated the the defect ! LOL LOL LOL