Sent invoice including postage but buyer picked up

sardonicus001
Community Member

on ‎18-07-2017 04:55 PM

I sent an invoice to a buyer quoting postage of $8, but the buyer has just called in, paid the purchase price and taken the record. As it stands, eBay will charge me a commission on the postage (which wasn't paid). How can I change the situation so that I don't pay the excess commission?

0 Helpful

lyndal1838
Honored Contributor

on ‎18-07-2017 05:00 PM

Send a revised invoice removing the postage component.

Just let the buyer know what you are doing and why or they might think you are asking for payment.

kopenhagen5
Community Member

on ‎18-07-2017 06:17 PM

Then after the revised invoice is sent, mark it as paid and mark it as sent.

That concludes the transaction and you can leave feedback if you wish.

image host