@melbourneclearance wrote:Usually, if the buyer changes their mind, they will just say something is wrong with the item anyway, so why aggravate and punish the honest ones.
Buyers who return items that are not in the condition they were received and expect a full refund via the COM returns process are a little less than honest, in my opinion. If a restocking fee works to discourage the practice the OP experiences, then I'd say it would be worth losing some custom (I used to sell clothing, so sellers who still do have my full empathy 
).
A seller has two choices when it comes to costs incurred by something that happens as a direct result of just being in business, whether it occurs every day, or a few times a year - they can either average out the cost and include it in their item prices, thereby making everyone pay for it, or only apply that cost to the buyers who incur it. I wouldn't really call a seller covering their business costs punishment, that's actually just every day business, but it could be argued that making all buyers pay for a few to have the privilege of taking advantage of generous return policies, damage stock etc etc, is more likely to punish the honest ones than the latter option.
