Stupidly, I didn't record the tracking number of the satchel I posted to the buyer. As she had been so prompt replying to my message about me sending her a satchel for the return, I never imagined I would need to keep that record.

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@collect247 wrote:

As I understand is that OP has gone through the proper channels as it is stated in their OP.

A formal request through ebay has been processed and OP is waiting for the reply.

But OP needs to wait and not send emails to the buyer or try and get their phone number,just be patient and don't ask ebay to step in.

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I am happy to wait, except receiving these rather threatening emails from ebay, I am inclined to want to get things moving. The initial return request was supposed to be completed 2 days ago, but ebay are acting as though I haven't done anything?.

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@Anonymous wrote:

Not sure about the pre-addressed, pre-paid satchel  (I am reading that as being addressed by hand but I could be reading wrong)

 

I was under the impression it was suppose be an ebay generated return label?

 

(or was that label stuck on the satchel in question here) ?

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I have no idea how to generate an ebay return label - I do not not use ebay satchels. I sent an AP prepaid red satchel (the same way I originally posted the jacket), that I addressed to myself for the return of the jacket.

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@collect247 wrote:

I'm thinking that the label was stuck onto the satchel,but hopefully OP comes back to clear things up for us.

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As already explained, I didn't use an ebay label on the satchel. I hand addressed an AP red satchel, folded it and put it in an envelope and posted it to the buyer..

Sorry but only just realised I used a different ID in my replies to the one I started this thread with.

I will contact CS to discuss the issue further.

I'm sooo pleased we're not selling clothes. A loose thread on a button, really? But, I guess it's enough!

Although, there could possibly be a bit more to this.  I Really empathise with some sellers.

Melina.