@clubesquire wrote:
Using this as an example I can understand why the relationship between eBay and it's sellers is at an all time low, and why some of their autocratic and controlling policies exist. Decent sellers though, are copping it for the team!! There must be a way of rewarding good, honest sellers and cutting the bad away from the herd.
eBay try, but the reason they are often unsuccessful is because they collect flawed data on buyer behaviour, concerns or preferences, and then package those as new features for sellers to either implement or lose some competitive edge. What they miss is that sellers have access to significantly better data about their customers than eBay ever could (and when I talk about data, I mean whether their buyers prefer free postage, or whether guaranteed delivery would suit their items and market etc). eBay apply these things indiscriminitely, and don't realise that if they are out of touch with sellers, they are also out of touch with buyers.
They also don't want to put actual man hours into it, with the resolution process, they don't want to train and pay staff to consider complaints objectively, or take evidence and / or long standing account history into account, because not only does that cost money, but people can be swayed in favour of sellers much more easily. If they use automated systems, they can set consistent expectations that work in favour of the demographic they're trying to keep the happiest (which is not sellers).
This is just my opinion, of course, but I think eBay would rather let 100 scamming buyers get away with something, than have 1 honest buyer let down by their resolution processes. It still happens, of course, but I think that's the perspective they work from.
