But what if they open a claim for item not received, either in ebay or paypal?  That's what I'd be worried about.  I wouldn't rely on ebay or paypal to read all the messages and 'protect' the seller in this sort of instance.

If they open a claim they will only be refunded the balance of what hasn't been refunded in the transaction anyway.

I would go with step one first then step two if need be.

I’ve at least retrieved the parcel.

I’ve also sent one last piece of mail to the buyer worded in such a way that the response should tell me a lot. No response tells me all.

I’ve not done anything further just yet, pending the reply, or non reply, to my mail, as a result of which I’ll contact eBay or PayPal. Undecided about which might best suit the circumstances, but I’ll read carefully back through all your advice here first. And, thank you all. I’m very grateful.

Such a seemingly simple issue, but one of consequence for the uninitiated. I’m proceeding cautiously.

Melina.

It’s amazing what you can find out if you’re pointed in the right direction (thank you all) and then dig deep enough. Although it takes a lot of precious time.

I’ve been able to genuinely validate the buyer 🙂 eBay wouldn’t like the methodology.

I still won’t rest until it’s delivered safely.

Many thanks,

Melina.