Alice I beg to differ slightly. Although AP has no obligation to refund other than for the cost of postage they have always compensated on a discretionary basis. Before the advent of click and send I never had a claim for a lost, regular parcel turned down as long as I had a postcode receipt. I can understand why AP are now declining to compensate for regular post and express items but am sure that they will treat click & send parcels the same discretion and will pay out where they cannot find the parcel.
All that however has nothing to do with return policies.
As a buyer I would never rely on a seller's return policy, I would rely on Paypal.
As a seller I offer a refund of item price only for change of mind and a full refund including return postage (if I want it back) for faulty or not as described.
With the question of colour I do not accept that a slight difference of shade or the darkness/lightness of an item is significantly not as described. If I say it is green and it is actually brown however then I would of course refund before going to get my eyes tested. 😉
Please note I did not mention cerise ]:)
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It says in this book I am reading that by 2065 80% of women will be overweight.
See what a trendsetter I am?
