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@s1roberw wrote:

 

 

Saying that this experience tells me its best to use a courier of some sort for high value items and not to except PO Boxes or Lockers, take a photo of the parcel with the reciept before handing over to be shipped.

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You can get long-term proof of post from AP, as tracking is ultimately irrelevant if you have documentation that shows the address the item was sent to, and a lodgement receipt, which should be provided on any item lodged over the counter.

If using AP, the best thing to do is create a postage label online, because then you can download a copy of the PDF that is generated and this will prove the address it was sent to, get the lodgement receipt as well and you will be able to fulfil the eligibility requirements for proof of post / seller protection for any amount of time. Taking the photos is still a good idea, though. 

I had a Paypal chargeback filed against me 2 months after the buyer received the item and left glowing feedback.

Contact Australia Post via Messenger, they generally get back to you within 24 hours. Advise them of the situation and request a copy of the Signature on Delivery and confirmation of the postal address.  This is what I did, I then sent the images to Paypal. I had to ring them to get the email address to send them the images as there was no option in the dispute to attach the images.

Seller Protection saved me and the funds were made available to me again, however the bank refused to accept any documention, both from what I sent to Paypal AND the email from the buyer confirming she received the item. So banks don't seem to care that these things can be proved.

That is a perfect reason for contacting the Banking Ombudsman.   The bank is supposed to give cosideration to all proof offered by parties to a chargeback.

So far I have not had a response from PayPal on this, I lodge an appear with AFCA and they have contacted PayPal. I have also considered seeing if I can lodge a fruad case with the NSW Police, not sure how that will go..

I am truely hoping this will be resolved in the next week or so..