Possibly she has you mixed up with another Seller, and is too embarrassed to admit it?? I would send her a feedback revision request and see what happens. If the negatives remain, do not despair too much, it is bound to happen to all of us sooner or later. Most discerning buyers can see through this sort of thing. If I were wanting to buy from you, I would see that you have responded and offered to sort out any problems, and I would therefore ignore the negatives, especially when you have so many other positive feedbacks to prove you are a good and honest seller. My Seller dashboard shows that I have a 2.7% return rate, yet I have never had a return, just a buyer who opened one against me mistakenly, then cancelled it, but I am stuck with this despite constant promises from eBay that they would remove it. The item in question had not even arrived when this case was opened and described as "Package crushed"
When I read feedback, I realize that there is always someone who will complain and I go for what the majority are saying. I couldn't count the number of times I have seen obviously very unfair feedback given, like positive remarks as a negative feedback, and buyers who expect their $2 Chinese item to be good quality.
