issue refund

karen_xdublin
Community Member

on ‎14-12-2020 01:07 PM

HO Do I issue a refund to a buyer. Now that PayPal is not handeling payments I cant find where to refund my buyer. Its not much but they paid $3 to much postage and I would like to refund that amount but cant find the option. The buyer has not requested the refund so I have no link to follow. Does anybody know how to do this please?

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wide-world-of-stamps
Community Member

on ‎14-12-2020 02:22 PM

Yes, we do it regularly.

 

Using seller hub, click on the arrow to the left of the purchase.

 

Choose "send refund".

 

You then select the reason for the refund - in this case "postage discount", type a note to the buyer if you want explaining the reason, and type in the amount of the refund.

 

Hope this helps.

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karen_xdublin
Community Member
In response to wide-world-of-stamps

on ‎14-12-2020 03:47 PM

My drop down menu does not have that option. I must be missing something

 

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davewil1964
Community Member
In response to karen_xdublin

on ‎14-12-2020 04:55 PM

Are subscribed to Selling Manager Pro? Free for storeholders.

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curraone
Community Member

on ‎15-12-2020 02:13 AM

Seller Hub > all orders

 

send refund.JPG

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justkidzbiz
Community Member

on ‎15-12-2020 02:29 AM

Use the buyer's email and refund through PayPal if you can't do it through eBay

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curraone
Community Member
In response to justkidzbiz

on ‎15-12-2020 03:29 AM

for those on management payments, that is no longer possible, as you only have the ebay generated email address.

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