Re: Rude Buyer

danieh_6 · ‎10-01-2021

Uhhh I tried to get a source but Australia Post removed the "community page" which basically the forums like eBay but there was an official reply saying when they can open and when they can sell the lost items.

I have seen how many items are actually in the lost and found and its beyond a joke and I have friends who work there. So I am quite aware of how it works.

lyndal1838 · ‎10-01-2021

@danieh_6 wrote:

I have seen how many items are actually in the lost and found and its beyond a joke and I have friends who work there. So I am quite aware of how it works.

You know how it works because you have friends who work there.

I know how it works because I have been a contractor of an AP owned company and my OH still is.

Under the Australian Postal Corportion Act 1989 an Authorised Examiner is a person authorised in writing to assume the role. It can be either an employee or a non employee.

As for an authorised person having to open the mail.....it

springyzone · ‎10-01-2021

I think the main thing to keep in mind is the buyer was het up about having to pay extra for postage.

In that situation I would be very annoyed too but I would not be as rude as the buyer. I certainly wouldn't accuse a person of being a thief or whatever, I'd simply write to expalin the facts.

If they did nothing about it, no refund etc, then my blood pressure might start to go up and I'd think of opening an ebay claim against them.

If a seller, though, refunded me and was able to provide the explanation, I'd be happy.

Your buyer is just a rude individual. There are plenty of them around, believe me. They may or may not believe your explanation but there is probably no way they will apologise as they think their behaviour was perfectly warranted. You can't change that mind set on some people so don't even try.

Put it behind you, don't worry any more about it except if they hit you with bad feedback and in that case just give a factual reply that explains what happened.

munchkin83munchkin · ‎10-01-2021

Thanks. I mainly wanted to have a vent, which in hindsight may have been the wrong thing to do as I didn't mean to open a can of worms.