@umpteenbooks wrote:
I had a reply from Aus Post just before 5pm, admitting that they have lost the parcel. To receive a refund I now have to send them a copy of my posting receipt (I posted into the red post box!) and a receipt for the wholesale purchase of my book (I purchased last year, read it and then put it up for sale, so no receipt for this either). I have asked them how else they can help me as I purchased the tracked satchel (obviously), expecting Aust Post to deliver it safely to the purchaser and they have admitted to losing it! Can't wait to hear a reply to this!!!!
Their T&Cs state they will provide insured or replacement cost, whichever is lower, so for the book's value, all you would need is evidence showing the cost of replacing it. (A copy of the eBay transaction invoice would also be fine).
A lodgement receipt wouldn't shouldn't be required since there is a scan event, so I'm assuming they are asking for proof that you are the purchaser of the (or a) satchel? If it's a pre-paid, is a receipt even able to establish that anyway? (i.e. unless things have changed, they scan the product barcode but not any tracking info unless / until the satchel is lodged, which in turn should mean any receipt for a satchel (or satchels) with a date prior the posting date would suffice).
