Please speak with your buyer and ask what they would be happy with, a partial refund? full refund? that is the only way you are going to be able to figure out what to do. Bottom line, keep the buyer happy, they seem to be very understanding and think they would appreciate a call from you to get their opinion on this.

***super_nova***  your advice re - scrunching up the newspaper and filling up the satchel is great - as there is often space for it.

And yes I have asked for a photo and will refund.  Thanks for your help.

Thanks curraone, hopefully the buyer will get it checked but if not then I have asked for a photo and will refund. Thanks for your input.

Yes 2106greencat, I think if I contact the buyer again and let them know that this is new for me and ask what they would be happy with. They do seem reasonable about it and may appreciate giving some input.   Thanks for that.

Yes, there are "green" peanuts available, but as a buyer I hate them. If they get moist they go sticky and can melt.

I have received china packed in them that was so gummed up that it took hours to remove the horrible sticky peanuts....It was a very hot, drizzly day and the whole of the parcel was sweating.

I used to get stuff with wheat based peanuts. If they haven't set, they will usually dissolve in water.

If you buy the small beads that are used for filling floor cushions etc then place them in a large plastic bag with room for them to move about a bit they do not get over everything but can be moulded to fit in and around odd shaped items. As I said newspaper's biggest disadvantage is the weight plus with some they print can rub off on things and can be quite hard to remove.

I ask at my local chemist shop, they usually throw out about a garbage bag of foam peanuts every week, a lot of cosmetics come loose in boxes of foam peanuts!

ask the chemist assistant.