Unable to Select Sendle as a Postage option on New Listing

josh.ridgway
Community Member

‎18-01-2023 04:00 PM - edited ‎18-01-2023 04:01 PM

I have created a new listing and Sendle isn’t an option, I had a similar issue in December, and I was told by an eBay rep it was because the buyer’s postage address wasn’t serviced by Sendle, but I could buy a label via Sendle no problem.

 

 Is anyone else having issues? Im only asking as they have the 50% off postage offer at the moment, and I cant use the offer which is disapointing

sandypebbles
Community Member

on ‎18-01-2023 04:04 PM

I can't comment from personal experience because I would not use Sendle in a pink fit

 

Nor buy from a seller using it

 

Before you feel too disappointed, maybe take a look at the huge number of complaints from buyers about Sendle, the sellers who use them and the total lack of customer care/support from them when things go wrong (which is very, very common)

 

 

You may be avoiding big problems by not being able to use it

 

 

Just saying

josh.ridgway
Community Member
In response to sandypebbles

on ‎18-01-2023 04:10 PM

I have used them regularly in the past and have only ever had one hiccup! Auspost, on the other hand, have been atrocious lately.

padi*0409
Community Member
In response to josh.ridgway

on ‎18-01-2023 05:53 PM

I agree with Sandy, Sendle have an almost 100% failure rate with me, both when I was living in Perth and since I've been in a country area.

 

I too avoid sellers that use them, as do many others here.

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davewil1964
Community Member
In response to josh.ridgway

on ‎18-01-2023 07:01 PM

AP will, however actually refund you. Good luck with getting a refund through Sendle.

 

If you're trying to use Sendle to save your buyers a buck, I can sympathise. If you are trying to use Sendle to save yourself money, no sympathy.

 

In answer to your question, no, I have had no issues with Sendle, as I don't use them. I don't even use couriers when I at least know who they are. A broker? Haha!

 

I prefer to keep my brand untainted, plus I don't have issues with AP, even though half my  500+ a year items go untracked.

daydreams_12
Community Member

on ‎19-01-2023 12:59 PM

I notice that your have AP Express Post listed for your listing.  I sincerely hope you do not list as AP and then use Sendle.  Any seller who lists AP & sends via Sendle would get a very definate NEG from me.  I too have had some bad experiences as a buyer.  Yes, they are cheap but cheap and nasty.

0 Helpful

josh.ridgway
Community Member

on ‎26-01-2023 12:35 PM

At the end of the day, I would like the choice to provide sendle as an option, with the high-value items I have sold in the past, I have used a mix of both Auspost express and Sendle. 

 

As an FYI to close the loop on this, the issue was because my account had been upgraded to Seller Hub. I was able to opt-out and revert back, and the issue was resolved, Unfortunately, it was my own discovery that resolved the issue. Support weren't great in this instance 

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