Combined postage only works sometimes

jellybirddesigns
Community Member

on ‎19-03-2023 12:10 PM

On some occasions, I've had buyers contact me to say that they're trying to check out multiple items, but the shipping is not combining as per my policies.

For example, today a buyer in the US says that she's trying to buy 4 items, which should combine into a postage total of about $35, but it's showing her full postage cost for each item at checkout. My base rate is $26 plus $3 for each additional and all 4 items fall under the same business policy.

 

This doesn't happen all the time, just randomly. 

Am I missing a step in the policies and setup of postage?

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curraone
Community Member

‎19-03-2023 05:34 PM - edited ‎19-03-2023 05:37 PM

For some reason the combined postage doesn't work well on phones

So if the buyer only has a phone, or has a problem requesting an invoice, you can offer to refund the excess, or ask them for a list of the items they want and make a special listing for them with the correct postage.

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*sons_n_daughters*
Community Member

on ‎19-03-2023 08:31 PM

Given you have buy it now with immediate payment required, I'm not sure how any of your buyers can take advantage of combined postage. Regardless of any postage policies. 

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eol-products
Community Member
In response to *sons_n_daughters*

on ‎19-03-2023 08:47 PM

Using the cart

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jellybirddesigns
Community Member
In response to *sons_n_daughters*

on ‎20-03-2023 03:50 PM

@sons - BIN and IP has nothing to do with how the invoice combines. I've been doing it this way for more than 5 years, so I know it's possible.

In fact, the same buyer managed to buy the 4 items from me in the end, without me changing anything.

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