Buyer purchases multiple items with free postage

kitschkoven
Community Member

on ‎26-04-2023 02:51 PM

Hi y'all, an age-old question I'm sure

Buyer just purchased two items from me, listed as free postage, so two lots of postage. They've not asked me for a partial refund or anything. Is there any 'official' way I can give them some money back? I could chuck some money in the parcel I guess. 🤔

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padi*0409
Community Member

on ‎26-04-2023 03:00 PM

Since they have made the purchase there's nothing stopping you from asking for their Paypal or bank account details to refund them that way.

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kitschkoven
Community Member
In response to padi*0409

on ‎26-04-2023 03:02 PM

Cool, thank you!

curraone
Community Member

on ‎26-04-2023 03:14 PM

Why can't you use the refund button?

kitschkoven
Community Member
In response to curraone

on ‎26-04-2023 03:16 PM

I didn't know there was one haha! 

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sugar249
Community Member

on ‎26-04-2023 03:44 PM

Never chuck money in the parcel.  you can never prove that you have refunded them money in that way.  I know technically you don''t need to refund on free postage items (I do),  but do it officially via the refund option.

curraone
Community Member
In response to kitschkoven

on ‎26-04-2023 04:11 PM

There is a drop down menu in Orders

 

SEND REFUND.png

kitschkoven
Community Member

on ‎26-04-2023 04:53 PM

Thank you curraone, and sugar249 for that tip also. Much appreciated! Will organise a refund.

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eol-products
Community Member
In response to kitschkoven

on ‎26-04-2023 05:30 PM

As mentioned theres a drop down box and an option for postage discount with room for a message.

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kitschkoven
Community Member

on ‎26-04-2023 05:40 PM

Actually, hey you guys, when I started putting in a refund, I saw that Ebay has recognised that - even though they were purchased hours apart - they are from a 'repeat buyer' and treated as one order. Can you point me to where I might find out if they paid twice for postage? Is it the "You made the sale" notification emails, stating the amount paid? I was just a little unsure when I saw that Ebay has regarded them as one order...

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