p9games
Community Member

on ‎30-07-2023 05:26 PM

Given the choice between engaging the services of a lawyer and a listing copywriter, I suggest you choose the latter.

 

Selling an item of this value requires detail and disclosure of any and all flaws.  You didn't do that.

 

Case closed m'lord

0 Helpful

eol-products
Community Member

on ‎30-07-2023 06:07 PM

When I read the title and seen liability mentioned I thought it may be in regard to the products being sold. I do wonder how many sellers think about liability when selling an item especially those who regularly sell. 

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sugar249
Community Member
In response to eol-products

on ‎30-07-2023 06:33 PM

@eol-products wrote:

 I do wonder how many sellers think about liability when selling an item especially those who regularly sell. 

I definitely do.

 

At one point I dabbled with a range of kids soft toys, from a reputable wholesaler,   but quickly stopped it as I realised they had pieces that kids could swallow if they got keen with pulling them apart.  Never had an issue,  but stopped the range.   Now all my goods are checked for potential reasonable hazards.

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eol-products
Community Member
In response to sugar249

on ‎30-07-2023 06:42 PM

I never thought to have it as I would mainly sell new items sourced within Australia but to get a warehouse lease you need public liability insurance. 

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joshawe_7
Community Member
In response to springyzone

on ‎02-08-2023 09:53 AM

You are right. I wasn’t thinking rationally about the situation. It was my lack of diligence that created the situation. If I had checked the item properly and accurately described the item the situation would have been entirely avoided. I was wrong to aim my frustrations at the buyer when it was I who was at fault. 

joshawe_7
Community Member

on ‎02-08-2023 10:44 AM

Thank you everyone. I appreciate the time you have all spent in responding to my post. My initial response to the buyers return request did not have much rational to it. I was annoyed at myself for my lack of diligence and stressed out by the whole thing. Having read your responses and taking onboard the advice given I will endeavour to carry this advice forward and be a lot more mindful of  the buyers perspective.

 

1) Yes I created the problem not the buyer. Therefor any motivation to return the item stems from my failings not the buyers

2) Yes I would be disappointed if it was me who received the plane in the same circumstances 

3) Yes I should have been fully aware of the rules and policy’s I had agreed to

4) Setting up a returns policy seems far more beneficial that not accepting returns. Especially if you react the way I did….. 

5) Yes this has definitely been a lesson learnt and not a mistake I intend to repeat. 

I have messaged the buyer and apologised for the manner in which I responded to the return request. I have not received a response but I can hardly blame the buyer for not wanting to converse with me. 

I am 42 years old and I have ADHD (diagnosed). I find it very hard to think rationally about a situation when I am stressed. I seem to default to using the fight or flight section of my brain to do my thinking in these circumstances. Which does not offer the best results. I am aware that my thoughts and behaviour are can be a little wonky and it was your responses that helped to reorder my thoughts and realIse my mistake.  

thank you.