That is perhaps the most frustrating part of it all, is that I cannot get a human to speak to and go around and around in circles with their ai. 
In 2 months of trying I have gotten through only once to a person in a call Center in Malaysia I think and they looked at my case and said yes this is terrible to have happened with such a high value item, I will help you, I will get back to you in 48 hours………..nothing and the number I called on only goes to an AI bot now, it is almost like they have blocked me from further contact.

I cant try to resolve an issue if they refuse communication!