Just had my first "Doesn't work or defective" return in years as a seller.

I seem to remember we used to be able to provide our own return label, am I imagining that, or did that actually used to be an option?

This time I didn’t get the choice, and the label I was charged for cost several dollars more than what it would’ve cost me to send one myself.
Is there any way to handle this differently now?

Thanks