Two days ago the package details section changed to multiple choise - no custom size option

peters6086
Community Member

on ‎26-01-2026 08:42 AM

Normally I specify calculated postage in my listings, but this week it changed to multiple choice. All I can do now is choose from 9 preset sizes and weights - see screenshot. Is this affecting everyone, or have I done something wrong? This is the browser interface. Apologies if this has been discussed already.  Can't see anything here about it.

peters6086_0-1769377054552.png

 

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peters6086
Community Member

on ‎26-01-2026 08:46 AM

As a workaround I can still set calculated postage dimensions in the iPhone app, but if I then revise the listing in a browser, it changes it to the 10kg option.

 

Bizarrely, the iOS app includes options for "Check in" and "Carry on".

peters6086_0-1769377470685.png

 

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twyngwyn
Community Member
In response to peters6086

on ‎26-01-2026 11:43 AM

It might be the fact that you’re using labels……and we know from multiple threads, that eBay are ‘fiddling’ and they’re riddled with errors??

twyngwyn
Community Member
In response to twyngwyn

on ‎26-01-2026 11:45 AM

Can you go to ‘sell similar’ on one of your own items, and tweak from there?

lezned-toycollector
Community Member
In response to peters6086

on ‎26-01-2026 12:30 PM

"Shoebox", "Briefcase", "Carry on" and "Check in" are all Sendle sizes. Good luck with buying those labels 😂

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lezned-toycollector
Community Member
In response to peters6086

‎26-01-2026 12:47 PM - edited ‎26-01-2026 12:49 PM

Oh, and of course it changes to 10kg. That's the option which best matches the weight and dimensions you've entered (700g 29x10x32cm).

 

As long as you maintain the same input, you'll always reach the same outcome. To achieve a different outcome, you first have to change the input.

 

So, if you want it to default to a lesser weight, then you must first enter smaller dimensions.

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peters6086
Community Member
In response to twyngwyn

on ‎26-01-2026 08:23 PM

The choices are the same if I choose Australia Post.

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peters6086
Community Member
In response to lezned-toycollector

on ‎26-01-2026 10:06 PM

Maybe a programming error switched it to show the old Sendle options.

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davewil1964
Community Member

on ‎26-01-2026 10:18 PM

Try flat rate, especially if you're using AP.

 

If you want to play eBay label games, refer to the many threads about that.

peters6086
Community Member
In response to davewil1964

on ‎27-01-2026 07:26 AM

@davewil1964 wrote:

Try flat rate, especially if you're using AP.

 

If you want to play eBay label games, refer to the many threads about that.

But then how do I deal with orders from different distances away?

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