2 items same tracking number in 1 package

jesen-au
Community Member

on ‎27-05-2026 10:43 AM

Hi, so 1 person purchased 2 items. As they were going to the same address, I put both items in the 1 package. 

Tracking shows only 1 has been delivered and my funds will be available in a couple of days, but the other says that its waiting for delivery - funds on hold. 

How can I ensure that I receive funds for both items ive sent and have been delivered?

0 Helpful

twyngwyn
Community Member

on ‎27-05-2026 11:38 AM

Is there a typo in your second tracking?

0 Helpful

domino-710
Community Member

on ‎27-05-2026 12:33 PM

Did you enter the 2nd item into the tracking ??

shoppingbag*
Community Member

on ‎27-05-2026 04:29 PM

Did you put the same tracking number on the second item?, if not it will not show as "delivered"