2 items same tracking number in 1 package

jesen-au
Community Member

on ‎27-05-2026 10:43 AM

Hi, so 1 person purchased 2 items. As they were going to the same address, I put both items in the 1 package. 

Tracking shows only 1 has been delivered and my funds will be available in a couple of days, but the other says that its waiting for delivery - funds on hold. 

How can I ensure that I receive funds for both items ive sent and have been delivered?

0 Helpful

twyngwyn
Community Member

on ‎27-05-2026 11:38 AM

Is there a typo in your second tracking?

0 Helpful

domino-710
Community Member

on ‎27-05-2026 12:33 PM

Did you enter the 2nd item into the tracking ??

shoppingbag*
Community Member

on ‎27-05-2026 04:29 PM

Did you put the same tracking number on the second item?, if not it will not show as "delivered"

e_purchasing
Community Member
In response to domino-710

on ‎31-05-2026 02:50 AM

I'll answer for jesen-au as they cannot be bothered being grateful enough to do so

 

DOH! Thanks for the reminder, I honestly thought one was magic enough to cover both of them even though it says "Add tracking" on the second item on my dashboard. still

 

You have been a great help

0 Helpful

springyzone
Community Member
In response to e_purchasing

on ‎31-05-2026 08:19 AM

I wish this messageboatd had a range of responses (like facebook).

I so wanted to add these as you gave me a good laugh this morning.

😂🤣😂