Thanks digital,

As far as understanding a bit better, does eBay employ people with or without brains, after all even those with a very limited IQ, should be able to work out that leaving feedback within minutes of making a purchase, is intended to do only one thing, that is to damage a sellers reputation, as such, such feedback should be immediately removed as soon as eBay is advised of the same.

Furthermore, to avoid such situations, feedback should NOT be allowed for say at least 10 days after proof of payment is determined.

It is also grossly unfair that a seller has to wait for as long as 8 days before unjust feedback is removed, which of course does nothing for the sellers reputation.

There is also another point, that the account that left the offending feedbacks, was an account owned by the same person that left us NEG 8/04/2013 which was very soon after we refused to be intimidated by an email I received.

This email more or less implied that unless I provide a full refund, for an item that was wholly as described, appropriate (if you read between the lines) NEG feedback would be left. And after the this person found out that he could have purchased the same item cheaper from another source, he used a second account which only had one trade on it since Aug 2011, to leave the offending feedbacks.

The reason I know that these two accounts are in fact in collusion with each other, as there listed phone number a virtually identical except for ONE single digit, (third last digit) their listed addresses are 80km apart, as such, their Telephone prefixes are 6921 and 6977

Therefore, how would it be possible that the two listed numbers are identical except for the third last digit of their numbers?

I see no other explanation other than both accounts are owned by the same person, conspiring to damage my reputation.

eBay have also been made aware of this, however, they chose to ignore the evidence and allow both accounts to continue to cause grief whenever they wished to.

Thanks digital, As far as understanding a bit better, does eBay employ people with or without brains, after all even those with a very limited IQ, should be able to work out that leaving feedback within minutes of making a purchase, is intended to do only one thing, that is to damage a sellers reputation, as such, such feedback should be immediately removed as soon as eBay is advised of the same.

That's just it... Often, particularly if you only email about the issue, you get an automated response based on keywords in the original message. That may or may not have been the case when you contacted eBay, but for feedback extortion to be verified, there would have to be communication between yourself and the buyer that a staff member could actively review. If they were unable to do that, I'm not confident they would have gone "but it does look like auction interference... " and take action. 

My own dealings with Live Help have often been frustrating, as it's quite difficult to get them to budge from a position where the buyer is in the right - I think they are quite restricted in how they are 'allowed' to assess and respond to the information given to them, so that while most others who had the capacity to critically assess the evidence and see that something is awry, they are bound to give some canned response based on certain things just like the email responses. 

Looks like the newest FB has been removed. 

To deal with the 1st one, go to the message that states they will remove the FB if you refund down on the bottom is REPORT link, click on that and report it as FB extortion. 

Do not bother to email eBay. all you get is automated responses.  Call them.

I do hope that the buyer is now on your BBL

Thanks super_nova,

Yes it is on my BBL, perhaps it may also be on the BBL of all others that have read this post.

The trouble is you mentioned the wrong reason, feedback extortion is asking for something other than you are entitled to within the transaction and threatening to leave neg feedback if you don't get it.

You should have reported of the grounds of malicious bidding if the same person had purchased from you before and there were problems. If you had added them to your blocked bidder list then they would have had to bid with another id and that would be taken much more seriously.

It is always better to call ebay but if you are emailing keep it concise and to the point, you will almost always receive a generalised and probably semi automated reply, the trick is to reply to that email, not send a new one, saying it has not addressed your problem, each time you do that it will be bumped up the ladder until it reaches somebody who really reads it, of course you have to be asking the right question in the first place

You accused them of feedback extortion and ebay found no evidence of it happening.

Re phone numbers, my mother's phone number is 1 digit different to a very busy medical specialist and 1 digit different to a local business but these 3 phone numbers are in no way connected with each other and they are located within 2kms of each other. (My mother lives in a very large non-capital city.)

Should either the doctor or business owner do anything wrong then by your reasoning my mother would have to be involved.

i-once-was-bump

Just like eBay, there are some that will NOT read all info put to them.

According to their account details the two addresses are 80km apart, with phone prefixes of 6921 and 6977 for each locality, then how come their phone numbers have identical prefixes, with only the third last digit of the number being different.

As such, it is NOT possible to have the same prefixes for two localities that are 80km apart.

As for accusing the buyer of feedback extortion, well it may not fall into that category, but it certainly smells of some dirty deed.

It is NOT rocket science to work out that purchasing three items all within 5 minutes of each other, then leaving feedback within 3 minutes of purchasing it, is obviously intended to damage a sellers reputation.
Please tell me how anyone can comment on an item before receiving it?

Just because they have similar phone numbers does not mean that they are sending the items to their home address.  Buyers can buy the same item with all details the same except for the delivery address.