HMMMM just came across this topic had to have my say ----- I had an item sent through C&S I handed over the counter, so scanned had receipt, then buyer emails me did not receive ??? checked the AP web site "In transit" so I rang asked where it was ????? had no answer put in a search, letter received item did not have extra cover "so bad luck" unless I can prove extra cover.  Tracking number disappeared off web site, so I scanned copy’s of C&S invoice and the docket proving it was handed over the counter and I got back the cost of postage only ????? makes you wonder what is the point ?????