@this-way-up wrote:
Yes...and also you might find that it is accepted in legal "talk" that 'may not' means shall not or not allowed to etc...Like this -
S3.1 If you are a seller, we may not deduct funds from your account in connection with a Reversal where the following requirements are met for a transaction:
Condraticted by -
S7.3 If your purchase meets the requirements for the PayPal Buyer Protection Policy, we will attempt to recover your payment from the seller.
In affect, a buyer simply asking for a refund automatically dis-qualifies a seller from "seller protection"...and...the actual user agreement itself automatically dis-qualifies the buyer from "buyer protection" excpet in - our absolute and sole discretion.
I was going to reply to this earlier, but chose not to with respect to cats and the topic at hand (I'll try to keep it brief with said same in mind, with apologies for the side-track). Since it seems to be giving you some trouble, I'll just suggest that there are some other terms within the PayPal user agreement that put these two seemingly contradictory terms into the correct perspective - and taking each respective line out of context then putting them next to each other doesn't clarify things, just muddies the waters.
First things first, you need to look at the definitions of Buyer / Seller Protection, then what the requirements for the relevant protections are.
A reversal occurs for a range of reasons, but take a look at what Buyer Protection is first (it has nothing to do with credit cards, chargebacks, unauthorised use etc - it is confined solely to PayPal facilitated disputes concerning items that haven't been received or are not as described). Now, the most important thing is that if someone qualifies for Buyer Protection, it means they have effectively won their claim...and that means the seller has lost the dispute, and subsequently does not qualify for Seller Protection, so they do owe the money and PayPal will attempt to retrieve it from the seller's account.
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